Telephone Trees — a rant

Trying to actually reach a person by phone at a health insurance company (or any company that uses telephone trees, for that matter) is a task that could be used as water board torture. I admit that at my age, my frustration and patience levels are at an all-time low, but seriously, I’m thinking that the key to a lot of our nation’s employment problems could be solved by eliminating computerized telephone trees and putting people back to work in their place. It would sure lower the stress levels for a lot of us senior citizens!

I’m o.k. now — going to go do something constructive — off my soapbox (since nothing’s going to change from just my wishing it would).

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About tehachap

The easiest way to define myself is as a very happily married woman with two sons and two grandsons. My hobbies include reading, writing, sewing, trains (watching, photographing and running them in G scale), and travel. My husband and I are retired and we spend our winters in Arizona. I used to own a secretarial and desktop publishing business, but closed it when my husband retired in 1999. We have truly enjoyed our retirement years, and have fulfilled one of our primary goals in life and that is to own a home overlooking train tracks so we can watch trains 24/7. We are sincerely blessed in this life.
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4 Responses to Telephone Trees — a rant

  1. mageb says:

    Yes, G just hung up on a Cox phone tree and now finds he has to call back. Ah well. Hugs to you from here.

    Like

  2. tehachap says:

    ROFL…. yep. They’ve got us where they want us!

    Like

  3. seedys says:

    I was confused but figured it out. “Phone tree” back when I was a child was a way of getting information, prayers, whatever, out quickly via the landline telephone. Especially for an organization like, say PTA. Everyone remember PTA and all the moms participating? Anyway, when Mom was president, someone would call her with information. From there, she called 2 people, who each called 2 people and before long the information was passed along. This ‘tree’ was a list so everyone knew which 2 to call.

    Phone tree as the jungle through which we try to travel to get/give information from a corporation just doesn’t seem like the right term—not diabolical enough.

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    • tehachap says:

      I still say that part of our unemployment problem and a reduction of the negativity flowing into the ozone layer could be solved by putting people back to work answering phones for companies.

      Like

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