(Sung to the music of “It’s a Small, Small World”)
We drove to the local big chain hardware store to purchase a 2″ x 8″ x 8′ piece of redwood lumber. They didn’t have it in stock. They suggested we order it online. I said, “I can do that!” Wrong! They had it online, but the system wouldn’t allow me to order it. Next step, place a call to their special order desk. After discussing my difficulty in placing my order online, the clerk put me on hold and went away for a while. When he came back, he said they didn’t have any in stock in the system, but it appeared that the store in Simi Valley had some. I next asked if he couldn’t special order it from that store and have it delivered to the Tehachapi store where we could pick it up. No, sorry, he couldn’t do that — it would require a truck and a driver and would be too expensive. Next step — Can it be ordered from the lumber mill and added to the next delivery of wood? Again, no can do. He didn’t give me a reason, but I thanked him for his time and hung up.
Very interesting, but my call to the other local hardware store was even more interesting.
A call to the competitor and the request was again put forth. No, we don’t have any in stock, and we won’t be getting any in until February.
I guess when winter comes to Tehachapi, things slow down to a standstill. We just want to add a bit of height to part of the railroad wall. One would think it would be a simple thing to accomplish. <sigh> Guess not, unless you go to a big town. My next step is to begin calling around, extending the distance further and further out until I find a store that carries what we need.
Amazing… utterly amazing.